Cancellation & Refund Policy

Last updated: June 2026

Booking Deposits

A £20 booking deposit is required to secure an appointment.

The deposit will be deducted from the final balance due upon completion of the service.

Cancellations

Appointments may be cancelled or rescheduled free of charge with at least 24 hours' notice.

If you need to cancel or reschedule an appointment, please contact HyperGlow as soon as possible.

Refunds

Booking deposits will be refunded in full where:

• Cancellation is made more than 24 hours before the appointment.

• HyperGlow is unable to attend the appointment.

• The appointment is cancelled by HyperGlow due to weather, safety concerns or unforeseen circumstances.

Refunds will normally be processed back to the original payment method.

Late Cancellations

Where less than 24 hours' notice is provided, the booking deposit is non-refundable.

This helps cover time reserved for the appointment and lost availability.

No Shows

If a customer is unavailable at the agreed appointment time, or the service cannot be carried out because access to the vehicle, water supply or electricity is not available as agreed, the booking deposit will be retained.

Weather & Rescheduling

HyperGlow operates in most weather conditions.

Where severe weather, high winds, heavy rain, snow or freezing conditions make it unsafe or impractical to carry out the service, the appointment may be rescheduled at no additional cost.

Customers may choose either:

• A new appointment date, or

• A full refund of any booking deposit already paid.

Contact

If you have any questions regarding cancellations or refunds, please contact HyperGlow using the contact form on this website.